Monday - Friday
9 AM - 6 PM EDT
HILLMAN GEAR 2255 Glades Road, 324A Boca Raton, FL 33431
Any item(s) purchased from www.hillmangear.com that you are not satisfied may be exchanged within 365 days from purchase date including items bought from sales and merchandise received as gifts.
HOW TO EXCHANGE A PRODUCT?
1.To exchange an item, contact our customer service department at firstname.lastname@example.org by calling 305-239-9008 during our regular business hours from 9:00 AM to 5:00 PM EST Monday through Friday.
We will provide you with a return merchandise authorization (RMA) number, which is necessary for your exchange to be processed.
2.Due to possible changes in inventory, exchanges shall be processed as follows:
Step 1 Place a new order for the product you prefer and complete your payment for the new order. You will receive an email confirmation of your new order.
Step 2 As soon as we receive the merchandise to be exchanged, and the return is approved, we will either refund the full amount of the original purchase minus the shipping cost or, at your request, provide a promo code for the refund amount to be used at checkout on a future order.
Because item availability cannot be guaranteed at the time your merchandise is received, we highly recommend placing the new order as soon as possible.
3. Prepare and send us your package by observing the terms below:
Mark the RMA number clearly on the outside of the package.
Insure your package (recommended)
Ship the return package to:
Hillman Gear - Returns Department
400 Hillsboro Technology Drive,
Deerfield Beach 33441
Last updated on January 26th, 201817
HILLMAN GEAR USA
2255 Glades Road, 324A
Boca Raton, FL 33431
If you need assistance in selecting the right size or you have questions regarding our charts - our Customer service can help!
Available: Mon-Fri 9 AM - 5 PM