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Return | Refund Policy

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RETURN & REPLACE

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365 DAYS PRODUCT REPLACEMENT AND MONEY-BACK GUARANTEE VIA VOUCHER
Any item(s) purchased from  https://hillmangear.com/ that you are not satisfied with may be returned within 365 days from the original date of purchase, including items bought during sales and merchandise received as gifts. When returning a product and requesting a refund, no more than 14 working days must have elapsed from the date of the product receipt.

HOW TO RETURN A PRODUCT FOR A REFUND

  1. Download the return form from here:
    https://drive.google.com/file/d/1birq3L-WsYXDSOsbxT5lLELIXxYEZXKb/view?usp=sharing
  2. Fulfill the return form and put it inside the package you will return.
  3. Ensure that the product you want to return meets all return/refund conditions.
  4. Send the item back to the address stated in the return form.
    Returns from countries outside the EU must return the product by using the same courier as received. If a different courier is used to return the product, the customer must pay prepaid duty taxes.
     
HOW DO WE PROCESS A REFUND?
Upon receiving your return, we will send a notification email shortly. After conducting a proper inspection, we will notify you of the approval or rejection of your return. If a refund is approved, we will credit the total purchase price, excluding shipping costs, to the original payment method. If you paid for your order with a combination of a gift certificate and a credit card, the refund would be credited to the gift certificate first, and the rest will be refunded back to your credit card. A refund issued to a credit card will appear on your statement within 5 - 7 business days. 

You also have the option of requesting store credit. A promo code will be issued to you via email in such a case. Your store credit is easily applied during the checkout of your next order.

*The amount of refund will be automatically refunded to the initial account used for placing the order. Shipping costs, banking costs, and duty/customs taxes will be deducted from the amount of the refund.

RETURN/REFUND CONDITIONS
Hillman will offer a refund when the correct return procedure is followed, and the following terms and conditions are met: 

  • The items must be unused, unworn, never hand-washed, laundered, or dry cleaned, free from dirt, dust, hair, or any fragrance, and in unaltered, ready-to-sell new condition. All original tags must be in the same new condition as received and attached in the same way and place as received. The product must be packed in its original packaging, which must not be cut, torn, or damaged, and in its original condition.
  • The order number must be provided, and the product must be purchased directly from Hillman’s website. 
  • Returned goods purchased from third-party merchants will not be processed. (In such a case, contact the merchant you bought from and process the return according to their return policy.)
  • Products returned automatically by the shipping company that have not been fulfilled, received, and/or rejected by customers will incur a transport cost that will be deducted from the initial refund amount eligible.
  • We will issue the refund only to the payment method used for placing the order.
  • Hillman is not liable for loss or damage during the transportation of return merchandise.
  • The returns outside the EU must be returned by the same courier as received. If you return goods with a different courier, please return the items with prepaid duty taxes. 
  • Hillman reserves the right to change, alter or withdraw these conditions at any time. 
  • We reserve the right to refuse any claim that does not comply with our exchange conditions. 
  • Hillman reserves the right to reject a return and shall not give a refund for items that are not returned according to the return conditions.
  • If a refund is refused because the return/exchange conditions are not met, the transport costs for sending back the product to the customer must be covered by the customer.
  • Hillman will refund the total purchase price of the returned item(s) except the costs for shipping and insurance. For refund of product delivered with free shipping, all shipping and insurance costs will be deducted from the initial refund amount eligible.
  • Hillman needs seven working days to provide resolution whether the product is liable for refund or not. If the refund is approved it will be transferred within 7 working days. In case the refund is not approved we will be in touch with the customer for further clarification. 
  • All shipping and insurance fees, duty taxes, customs agent fees or government fees related to the returns are at the client’s cost.
  • Shipping and insurance fees are not eligible for a refund.
  • The amount of refund will be automatically refunded to the initial account used for placing the order. Shipping costs, banking costs, and duty/customs taxes will be deducted from the amount of the refund.

Last updated on September 20th, 2022