Sales Terms & Conditions

90-DAY RETURNS AND EXCHANGES

You have 90 days from the day you receive your order to exchange or return an item bought from hillmangear.com. If your order comes in more than one package, the 90 days start on the day the last package arrives. Sale items and gifts are included. Socks, underwear and thermal underwear (long johns and thermal tops) are not part of the 90-day returns: we take them back or exchange them only unopened, in their sealed original pack, within 14 days of delivery.

These are hygiene items. Once the pack has been opened or the item has been worn, we can't take it back or exchange it. If one reaches you faulty or we sent the wrong item, we replace it or refund it at our cost.

Items bought from outlet or clearance sales cannot be refunded.

We take an item back only if it is new: unworn, unused, never washed by hand or in a machine and never dry cleaned, free from dirt, dust, hair and any smell, with all original tags still attached and in its original, undamaged packaging.

Outside the 14-day legal right for UK and EU orders below, we cannot take back an item that has been worn on a hunt or anywhere else, washed, or has lost its tags or its original packaging. Faulty items are different: see below.

For every return or exchange, give us your order number or the email address you used to place the order.

Orders placed before November 4, 2026, keep the 365-day return period that applied when they were placed.

EXCHANGES: WHO PAYS THE RETURN

• Order of $399 or more: we pay the return and send you a free return label.
• Order under $399: you pay the return.
• The new item ships at the shipping rate shown at checkout.

Orders shipped outside the United States: you pay shipping, insurance and duty taxes on the return, whatever the order value. Where we can, we provide a return label on request and invoice you for it, payable by credit card.

If you ordered more than 1 (one) size away from your size, you pay the return and the new delivery, whatever the order value.

To avoid running out of stock, place a new order for the item you want and pay for it. When your return arrives and is approved, we refund the original order in full to the original payment method. If you did not place a new order, we send you a store credit code to use at checkout. Stock of the new item is not guaranteed until you order it. If the item has been discontinued, we provide store credit.

We limit exchanges to one per order. Exchanges typically ship within 1-2 business days after your return is processed. Returns received Friday through Sunday ship on Monday or Tuesday at the latest.

REFUNDS: WHAT YOU PAY

If you want your money back instead of an exchange, you pay every cost of the order and the return. This applies even if your order shipped free. We deduct these amounts from your refund:

• Payment fees: every fee charged to us on your order by the card company, Shopify Payments, PayPal or our bank, for the payment and for the refund.
• Shipping to you: a shipping charge you paid is not refunded. If your order shipped free, we deduct what the carrier charged us to deliver it, as shown on the carrier's invoice.
• The return: return shipping and insurance are yours to pay, and so are customs duties, import taxes, customs agent fees and government fees.
• Receiving the return: return processing labor, repackaging materials and any cost of restoring the item to its original factory condition. Dry cleaning, if needed, is a flat $30.

ORDERS SHIPPED TO THE UK OR THE EU

If your order ships to the UK or the EU, the law gives you 14 days from delivery to cancel without giving any reason. This comes before the refund costs above. Tell us in a clear statement by email or letter to INNOVA INTERNATIONAL LTD, Returns Department, 12 Yanko Komitov Blvd., third floor, Northern Industrial Zone, 8000 Burgas, Bulgaria. You then have 14 more days to send the item back.

You get back everything you paid, including standard delivery. No payment fee and no shipping charge comes off, and you pay only the return postage. If the item has been worn outside, washed or damaged, we deduct its loss in value, and that can be the full price. We may hold the refund until the item is back or you show proof of posting, whichever comes first. We then refund you within 14 days, to the same payment method, with no fee.

You may use this form, but you do not have to: To Hillman, cs@hillmanhunting.com: I hereby give notice that I cancel my contract of sale of the following goods: ... Ordered on / received on ... Name ... Address ... Signature (only if sent on paper) ... Date ...

FAULTY ITEMS AND WARRANTY

If an item has a defect or is covered by our 2-year warranty, we pay the return and the exchange, whatever the order value. If you get your money back for a faulty item, no fee and no cost comes off the refund.

Our 2-year warranty does not take away any rights the law gives you.

HOW TO RETURN OR EXCHANGE AN ITEM

1. Contact Customer Service at cs@hillmanhunting.com or (256) 294-4938, Monday to Friday, 2:00 AM to 10:00 AM EST/EDT. Give your order number or the email address you ordered with, and say whether you want an exchange or a refund.
2. We reply with your RMA number, the return form and, where we pay the return, your free return label.
3. Pack the item in its original packaging and put the completed form inside. Do not repack it in bags, cartons or boxes that make the package bigger, or you pay the extra shipping cost. Mark the RMA number clearly on the outside. We recommend insuring the package.
4. Ship it to INNOVA INTERNATIONAL LTD, Returns Department, 12 Yanko Komitov Blvd., third floor, Northern Industrial Zone, 8000 Burgas, Bulgaria. Returns from outside the EU must go back with the same carrier that delivered them. With a different carrier, prepay the duty taxes, or the package may not reach us.

HOW WE PROCESS A REFUND

We email you when your return arrives. After inspecting it, we tell you whether the return is approved. We need up to 7 business days for that decision, and an approved refund is sent within the next 7 business days. It goes back to the payment method you used for the order. If you paid with a gift certificate and a card, the gift certificate is credited first and the rest goes to the card. A card refund appears on your statement within 5-7 business days. You can ask for store credit instead, and we email it to you as a promo code to use at checkout.

OTHER CONDITIONS

• You must give the order number or the email address used for the order, and the item must be bought directly from our website. For items bought from a third-party merchant, contact that merchant and follow their return policy.
• Packages the carrier brings back because they were not received or were rejected carry a shipping cost, which we deduct from the refund.
• If we refuse a return or an exchange because these conditions are not met, you pay the shipping to send the item back to you.
• Hillman is not liable for loss or damage during the shipping of returned items.
• When you ask us to cancel an order, we deduct the Shopify, payment gateway and bank fees from the refund. This does not apply to the 14-day right for UK and EU orders above.