Monday - Friday
9 AM - 6 PM EDT
HILLMAN GEAR 2255 Glades Road, 324A Boca Raton, FL 33431
The following elements of this website are the property of Hillman Gear, LLC or its suppliers, and are protected by United States and international copyright laws.
The trademarks or trade dress of Hillman Gear, LLC and its affiliates may not be used without express, written permission. Trademarks or trade dress include the Hillman Gear, LLC name and logo, and other graphics and other indicia of origin of Hillman Gear, LLC products, services and programs, and those of its affiliates.
All other trademarks that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Hillman Gear, LLC or its affiliates.
You have permission to electronically copy and print hard copies of pages from this website for personal, non-commercial purposes related to placing an order or shopping with hillmangear.com only. Unless otherwise agreed to in writing, any other use of this website, its content and its information, including linking to or framing of this website, is strictly prohibited.
ERRORS AND INACCURACIES
Our goal is to provide accurate and up-to-date information on our website. We reserve the right to correct any errors—including after an order has been submitted—and to change or update information at any time without prior notice. We apologize for any inconvenience this may cause.
DISCLAIMER OF LIABILITY
We make no representations or warranties of any kind, whether express or implied, with respect to this website, its content, or the information available on or through it. They are provided "as is," with all faults. Except as otherwise provided under applicable laws, we and our corporate affiliates, and the directors, officers, employees, agents, contractors, successors and assigns of each, will not be liable for any damages whatsoever arising out of or related to the use of this website or any other website linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive, or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if we are notified in advance of the potential for any such damages.
RETURN & REFUND POLICY
365 DAY MONEY BACK GUARANTEE
Any item(s) purchased from www.hillmangear.com that you are not satisfied with, may be returned within 365 days from purchase including items bought during sales and merchandise received as gifts.
HOW TO RETURN A PRODUCT FOR REFUND
1. If you want to return an item for a refund, first please contact our customer service at
Once you contact us, we will provide you with a statement and further information for your return request.
HOW DO WE REFUND?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return. If a refund is approved we will credit the full purchase price, excluding shipping costs and 10% restocking fee, in form of the original payment method. If you paid for your order with a combination of a gift certificate and a credit card, the refund will be credited to the gift certificate first and then will be refunded to the credit card. A refund issued to a credit card will appear on your statement within 2-5 days. Or if a store credit is requested, a promo code will be issued to you via email. Your store credit is easily applied during checkout of your next order.
Any item(s) purchased from www.hillmangear.com that you are not satisfied may be exchanged within 365 days from purchase date including items bought from sales and merchandise received as gifts.RETURN / EXCHANGE CONDITIONS:
HOW TO EXCHANGE A PRODUCT?
1.To exchange an item, contact our customer service department at firstname.lastname@example.org by calling 1-305-239-9008 during our regular business hours from 9:00 AM to 5:00 PM EST Monday through Friday.
We will provide you with a statement and further information for your exchange request.
2.Due to possible changes in inventory, exchanges shall be processed as follows:
Step 1 Place a new order for the product you prefer and complete your payment for the new order. You will receive an email confirmation of your new order.
Step 2 As soon as we receive the merchandise to be exchanged, and the return is approved, we will either refund the full amount of the original purchase minus the shipping cost and 10% restocking fee or, at your request, provide a promo code for the refund amount to be used at checkout on a future order.
Because item availability cannot be guaranteed at the time your merchandise is received, we highly recommend placing the new order as soon as possible.
LIFETIME WARRANTY POLICY
Our products are covered by a lifetime warranty against manufacturer or materials defects. The warranty is void in cases of the use of the product in a manner for which the product is not intended.
WHO IS COVERED UNDER WARRANTY
This warranty is for the original purchaser only. It is not transferable. Proof of purchase must be verified. Products purchased from third parties are covered by warranty through the third party.
WHAT THE WARRANTY DOES NOT COVER
The warranty does not cover any damages or faults caused by improper use such as abuse, misuse, or an act of nature (e.g., fire, flood, moths). It does not cover damage or faults that are not the fault of the manufacturer or a fault in the material. Snags, stains, pilling, discoloration, deterioration, burns, or damage from normal wear and tear are not covered by this warranty. Failure to comply with care instructions found on the washing label voids the warranty.
Items purchased from the outlet are not covered by warranty. Consequential and incidental damages or damages proved to be intentional are not recoverable under this warranty.
Every Hillman Gear, LLC. product is built to last longer than any competitive product under circumstances of normal use. Though we use the most durable and highest quality materials, they are not indestructible. Thorns, sharp rocks, stiff limbs, and mechanical actions or objects may cut, tear or otherwise damage the fabric or connecting stitches.
If your product has been damaged by any of the above non-covered reasons, let us know, and if it can be repaired, we may advise you on how to proceed further.
HOW HILLMAN GEAR, LLC. WILL PROCEED
If the item proves to be defective in workmanship, we will attempt to repair the item. If we are unable to repair it, we will replace it with a new item of similar composition and price. If no such item is available, a refund for the full purchase price of the original item will be issued at Hillman Gear, LLC.’s discretion.
DAMAGES LIMITATION AND INDIRECT WARRANTIES
At its discretion, Hillman Gear, LLC. will repair, replace or refund the product under the conditions of its Lifetime Warranty. Hillman Gear, LLC. is not liable for any damages or loss or any consequential, indirect, or incidental damages arising out of the use of, or inability to use, the product or for breach of any expressed or implied warranty or condition on this product. Any implied warranties or conditions of merchantability and fitness for a particular purpose are limited to the duration of this warranty except to the extent prohibited by law.
HOW TO MAKE A WARRANTY CLAIM
Contact Hillman Gear, LLC.’s customer service department by email at email@example.com, with "Warranty Application" in the subject line and the following information in the body:
1. Style name, color, and size of the product
2. Proof of purchase/original purchase receipt indicating when and where the item was purchased
3. A brief description of the issue
4. Several photos of the damaged area and intact inside care labels
5. Contact name, phone number, and U.S. address
For questions regarding your warranty claim email preparation, please call 1-305-239-9008 during our regular business hours of 9:00 AM-6:00 PM ET Monday through Friday.
We will assess your application and respond to our finding within 2 to 3 business days. We will include specific information regarding warranty options, turnaround time and/or additional instructions.
Please clean the product before sending for a return. Products that are not clean will not be accepted.
We process payments via PayPal’s payment gateway and accept the following payment methods:
Visa, MasterCard, American Express, Discover, PayPal and PayPal Credit
Hillman Gear, LLC guarantees its clients’ security and the protection of their personal data via the following security technologies implemented on its website:
HILLMAN GEAR USA
2255 Glades Road, 324A
Boca Raton, FL 33431
If you need assistance in selecting the right size or you have questions regarding our charts - our Customer service can help!
Available: Mon-Fri 9 AM - 5 PM