Return | Exchange Policy

Any item(s) purchased from   https://hillmangear.com/ that you are not satisfied with may be exchanged within 365 days from its purchase date, including items bought from sales and merchandise received as gifts.

EXCHANGE CONDITIONS:
Hillman will offer FREE* of charge exchange of a product over $299,- when the correct exchange procedure is followed, and the following terms and conditions are met. Hillman will send you a FREE return label, so you can return your package and after that you have to pay shipping for the exchange product. If your exchange items are under $299 you have to pay both for return and shipping the new product.

• The items must be unused, unworn, never hand-washed, laundered, or dry cleaned, free from dirt, dust, hair, or any fragrance, and in unaltered, ready-to-sell - new condition. All original tags must be in the same new condition as received and attached in the same way and place as received. The product must be packed in its original packaging, which must not be cut, torn, or damaged, and in its original condition.

• The order number must be provided, and the product must be purchased directly from Hillman’s website. We will not process exchange of goods purchased from third-party merchants. (In such cases, contact the merchant you bought from and process the return according to their return policy.)
  
  

• USA Return label will be provided, on request of exchange
  *The exchange of products is FREE of charge for orders over $299
  For orders under $299 transportation costs, insurances and duty taxes are at the cost of the client. To cut the shipping cost and when this is possible, Hillman can provide a return label on request of the client. For the cost of their return label Hillman will issue an invoice payable by credit card. The product for exchange must be returned by the same courier as received. If you return goods with a different courier, please return the items with prepaid duty taxes.
  
  

• Rest of World: The transportation costs, insurances and duty taxes are at the cost of the client. To cut the shipping cost and when this is possible, Hillman can provide a return label on request of the client. For the cost of their return label Hillman will issue an invoice payable by credit card. The product for exchange must be returned by the same courier as received. If you return goods with a different courier, please return the items with prepaid duty taxes.
  
  

• Hillman is not liable for loss or damage during the transportation of merchandise returned for exchange.
  
  

• Hillman reserves the right to change, alter or withdraw these conditions at any time. 

• We reserve the right to refuse any claim that does not comply with our exchange conditions. 

• Hillman reserves the right to reject the exchange and to refuse to provide compensation or refund for products that are returned for exchange and do not comply with the exchange conditions.

• When there is an order error of more than 1 (one) size, we consider that the correct field was inadvertently not selected. The customer has not compared their measurements with the product descriptions listed on the website. In this case, the return and replacement of the product are at the customer's expense, regardless of the order value.

• If an exchange is refused because the exchange conditions are not met, the transport costs for sending back the product to the customer must be covered by the customer.

• In case dry cleaning is needed, you will be charged $30 for the service. This amount will be deducted from the refund or voucher value.

• In case the product is discontinued, we will provide a store credit to your account.

• Hillman is not liable to guarantee stock of any items subject to exchange.

• We limit exchanges to only one time per order. 

• Exchanges will typically ship within 1-2 business days after your return is processed. 

• Returns received Friday through Sunday will ship on Monday or Tuesday at the latest.  

STEPS TO EXCHANGE A PRODUCT?

1. To prevent stock shortage, place a new order of the products of your choosing and complete your payment.
   Or wait until we provide you a code with stock credit after we receive the item that you will send back to us.

2. Contact our Customer Service department at: cs@hillmanhunting.com to provide a free return label available for orders over $299

3. Once we receive the product we will verify if you placed a new order for exchange and will refund the full amount to the original payment method of your order. In case you didn’t place an order of exchange, we will provide you with a code with stock credit that you can use at the checkout.

4. Products have to be returned in the same packaging in which they were received. They must not be repacked in bags, cartons, or boxes that increase the volume of the package. Otherwise, the customer must pay all transport costs charged for the excessive volume parcel.

Because items’ availability cannot be guaranteed at the time when your merchandise is received, we highly recommend placing the new order as soon as possible.