Refund policy

90-DAY MONEY-BACK GUARANTEE

Any item purchased from www.hillmangear.com may be returned within 365 days of purchase if you are not satisfied, including items purchased on sale and merchandise received as gifts.

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RETURN & REFUND CONDITIONS

• Refunds are issued only when the correct return procedure is followed and all terms are met.

• An order number is required. Refunds are credited only to the original payment method used.

• Products must be unused, unworn, free from dirt, dust, hair, or fragrance, and in original, sellable condition with tags attached and in the original packaging.

• All returns require a Return Merchandise Authorization (RMA) number provided by our customer service team. Returns sent without an RMA will not be accepted.

• Hillman Gear, LLC is not responsible for loss or damage that occurs during return shipping.

• We reserve the right to deny any return that does not meet these conditions.

• Items purchased from third-party retailers must be returned through those retailers, according to their policies.

• Products purchased from outlet or clearance sales are not eligible for refund.

• Shipping and insurance fees are non-refundable. All shipping and insurance costs for international returns are the responsibility of the customer.

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HOW TO RETURN A PRODUCT

1. Contact our customer service team:
   Email: cs@hillmanhunting.com
   Phone: (256) 294-4938
   Hours: Monday–Friday, 2:00 AM – 10:00 AM EST

   We will provide you with an RMA number to initiate your return.

2. Download the return form here:
   Return Form

3. Complete the return form and include it inside the package.

4. Verify that your product meets all return/refund conditions.

5. Ship the item to the address provided on the return form.

   • Returns from outside the EU must be shipped using the same courier that delivered your order.

   • If a different courier is used, the customer is responsible for prepaid duties and taxes.

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REFUND PROCESS

• Once your return is received, we will email you a confirmation.

• After inspection, you will be notified if your return is approved or rejected.

• Approved refunds will be issued to the original payment method.

  • If you paid with both a gift certificate and credit card, the refund will be applied to the gift certificate first, then to the credit card.

  • Refunds to credit cards typically appear on your statement within 5–7 business days.

• You may also request store credit instead of a refund. Store credit will be issued as a promo code by email and can be applied at checkout on your next order.

Note: Refunds exclude shipping costs, banking fees, and any applicable duties/customs taxes, which will be deducted from the refund amount.